FAQ 2017-12-06T21:21:58+00:00

Frequently Asked Questions



General Questions:

Q: Do you have a showroom?

–  Our showroom is located:

5812 West 36th Street, St Louis Park, MN 55416.

Open: 8:00-5:00 Monday – Friday. Call 952-920-8303 for an appointment.

Q:  Warranty?

– See here

Q: How do I apply for open account with the Harmony Collection?

– Complete the Credit Application Form here

Q: How do I get a freight quote?

  • Click here
  • Complete and submit the form
  • You will receive the quote back within the next business day

Q:  Does Harmony Collection offer space planning?

  • Email spaceplanning@storliecompany.com
  • Our space planning service includes a 2D and 3D drawing, along with the specifications and list price.
  • There is a $35/hr charge but if our company is awarded the order, a credit to the dealer of up to $100 will be issued.

Q:  How long does it take to complete the drawing?

–  The turnaround time for getting a drawing back depends the complexity of the project.

Q:  Can I have someone at Storlie check the Harmony product specifications to make sure they are correct?

–  Yes, email your specs to spaceplanning@storliecompany.com & we will check them at no charge.

Placing your order:

Q:  How do I check to see if the product I want is in stock?

–  Email the list of sku numbers, quantity & color to customersupport@storliecompany.com

Q:  How do I place a purchase order?

  • Fax your order to 952-920-8246 or email them to harmonyorders@storliecompany.com.
  • Orders must include– Product model number, finish, quantities, & Sales Representative’s name.

-Orders are processed by the model number.  In the event of discrepancy between model number & description, the model number will be entered. Purchaser assumes responsibility to supply correct model number when placing order.   After your order is entered you will receive an acknowledgement no later than the next business day.

Q:  Where is my order acknowledgement?

–  Order acknowledgements are sent to the contact information listed on the purchase order. If you would like an additional acknowledgement please email scheduling@storliecompany.com

Q:  I received an order rejection. What do I do?

  • Your order may be missing the complete model number, color or important shipping information.
  • Revise and resubmit your order to harmonyorders@storliecompany.com or fax to 952-920-8246

Q:  How do I change my order?

  • If you need to make a revision to your order email scheduling@storliecompany.com.
  • Any changes to your order after 11am (Central time) will delay your order to be picked up or trucked out and will incur additional charges.

Receiving Your Order:

Q:  When will my order ship?

  • Truck out orders processed, acknowledged, finalized and scheduled before 11am (Central time) can be available for truck out the following day. Your order acknowledgement cover page will provide you the details.

Q:  Where is my order?

  • Tracking information & invoices will be emailed to your company the morning after your order is trucked out. Each invoice includes any tracking information you may need.

Q: Does the carrier unload the product off the truck?

  • The carrier delivers product dock to 48” high dock. The receiver assumes responsibility to unload the truck within 15 minutes of the carrier arriving.

Q: What do I do when the carrier arrives with my order?

  • Once the product is delivered, the receiver must count and inspect all boxes for damages while the trucker is on your premises. Any discrepancies between the merchandise & the packing slip or any damage to the boxes must be noted on the packing slip before the driver leaves, or no claim will be honored. If you see a slightly damaged box simply write “subject to inspection” on the paperwork before the driver leaves.

Picking up your Will Call Order:

Q:  When can I pick up my will call?

  • Will call orders processed, acknowledged, finalized and scheduled before 11am (Central time) can be available for pick up the following day. You must call the scheduling line at 952-460-3716 before 11am (Central time) to schedule pickups. -Will Call orders must be picked up on the day they are scheduled or will incur fees.
  • Scheduled orders are to be picked up at the Storlie Warehouse:

Dedicated Logistics

8201 54th Ave North

New Hope, MN 55428

Docks 18-22, enter between dock 14-15

Hours: Open 8am-3pm.  Closed 11am to 12:00pm

Q: What must I provide to pick up my order at Dedicated Logistics for a Will Call?

  • Dealer Company name – Provide the name of the company that you are representing. If your company purchased product through another company and you are the end-user, please provide the name of the Dealer that you purchased through as we may have your order listed under their name.
  • PO#’s- You will be required to provide the purchase order number that is supplied by the Dealer to Storlie in order to receive your order. Providing your purchase order number is imperative to helping us make sure that you receive your correct order!
  • Signature- Please verify, inspect and count the items you are picking up because once the order is signed for, Storlie Company is no longer responsible for any damages or shortages

Q:  What door do I pick my will call from?

  • Our dock doors have the numerical values of 16-22 printed on the exterior of the Dedicated Logistics building. Please feel free to pull up to any of these doors!

Q:  Where is the Storlie Company Warehouse Office located in Dedicated Logistics?

  • Our warehouse office is located through the door located between dock doors 14-15. From there, follow the sign to our office; It is inside and to the right as you enter.

Q: Will you hand load my vehicle?

  • If you are not bringing a 48” high dock truck, you are responsible to load your vehicle & recommend you bring two people to hand load your order as the product is heavy.

Q:  I have a truck but it isn’t quite dock height will you still be able to assist in loading?

  • We may be able to put pallets on the back of cube trucks in most cases where the truck is shorter than the dock or the dimensions are such that it is not safe for a forklift to enter. Otherwise, bring two people to manually load your vehicle.

Other Questions:

Q:  What information must I need to submit a warranty claim?

Email the signed BOL to customersupport@storliecompany.com along with the                                          following:

-PO# or invoice #

-Description of issue with photo evidence

-A picture of the box label or chair label for factory defects

-A explanation of where, how and when to ship when complete.

-Do not toss the product or carton until the claim is resolved. The carrier will                                                 retrieve the product.

Warranty

Q:  What door do I pick my will call from?

  • Our dock doors have the numerical values of 16-22 printed on the exterior of the Dedicated Logistics building. Please feel free to pull up to any of these doors!

Q:   What if we are missing an item from our order?

  • When receiving a shipment, check your shipment against the Bill Of Lading or packing slip to make sure all items are accounted for. If a product is missing from the order check your acknowledgement to see if the missing items are on back order.   If the items are not on back order, contact customersupport@storliecompany.com & provide:

– P.O. number

– Quantity

– SKU number.

Q:   What if a part is missing from an item on our order?

  •   Please contact customersupport@storliecompany.com, and include the following:

-The PO or invoice number

– Circle the part missing on the assembly directions found in the box

– Include a brief explanation.

Q: How to get a copy of an invoice?

  • Email accounting@storliecompany.com

Q: How to pay an invoice with a credit card?

  • Email donna@storliecompany.com

Q:  How to get the Pro number or tracking number for a shipment?

  • Email accounting@storliecompany.com

Q:  What if I need to Return product?

  • Contact customersupport@storliecompany.com for details.

Other Information:

1)  Soft Casters:  Are available order number FW236BS-MB-5 $75 list, set of 5.  Fit the majority of our chairs, call for fitment.

2)  Bridge Series Pedestals:  What pedestals work with the bridge series?  The Bridge series uses a beam between the legs which prohibits a standard PL pedestal from sliding under.  The FS26 series of Metal pedestals are designed to fit under the Bridge series products.  A PL1007 Laminate Mobile ped with or without a cushion will also fit under.

3)  How many shelves come with the storage cabinets.

PL113 one shelf

PL150 4 shelves

PL151 4 shelves

PL152 2 shelves

PL204 1 shelf

PL207 2 shelves

4) Size of the conference table grommet hole is 9-1/8″ x 4-1/2″

5)  Taller Cylinders are available for select chairs call.